Kaisa.io is a leading customer engagement platform specializing in creating and automating personalized experiences for high-consideration purchases, particularly in the automotive and real estate sectors. Founded in 2009 and headquartered in Uppsala, Sweden, with offices in London and Paris, Kaisa is trusted by major brands and powers 75% of Europe’s automotive transactions across 52 countries, managing over 3 million auto-buying journeys monthly.

Kaisa’s software integrates conversational data directly with everyday tools, including prominent CRM and CDP platforms, allowing businesses to leverage real-time interactions and comprehensive buyer-seller communication management. Its API supports marketplace operators by reducing churn and boosting dealer engagement, making platforms more efficient and helping businesses convert prospects into loyal customers.

Core features include advanced personalization, campaign management, tracking and monitoring communications, lead management, analytics, and custom reporting. Kaisa offers 24/7 AI-powered support and cloud-based scalability, serving both enterprise and small business clients in industries like consumer services, marketing, advertising, and automotive marketplaces.

Partnerships with leading European marketplaces, such as Leboncoin, further highlight Kaisa’s impact on digital transformation and customer experience innovation. By studying buyer behavior and audience segmentation, Kaisa enables sellers to nurture leads, measure intent, and build long-term customer relationships, positioning itself as a vital partner for growth and retention in competitive digital marketplaces.